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Step-by-step guides and troubleshooting for OnTrac POS, ThriftTrac, and ThriftShoppingNetwork — written by the SMCo team.
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OnTrac POSHardware setup, transactions, and day-to-day operation of the OnTrac point-of-sale system.10 articlesTroubleshootingCard terminal, cash drawer, and PAX device issues — fixes for the most common OnTrac problems.3 articlesThriftTrac · Admin FunctionsLocations, donation categories, targets, receipt branding, emails, and user permissions.8 articlesThriftTrac · Business MetricsReporting and metrics tools that help you measure store performance and engage your audience.3 articlesThriftTrac · DonationsManaging donations and donor records — create, edit, combine, close, and import donor data.10 articles
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OnTrac POS
Deleting and Installing OnTracIf you need the most up-to-date version of OnTrac and you are not seeing the 'Update' option. You can delete the app and reinstall it. To delete the OnTrac app: 1. Open the settings app on the iPad. 2. Select General. 3. Select iPad Storage. 4. Select OnTrac. 5. Click on Delete App. Watch tutorial: https://vimeo.com/1033657004/033be984f3 […]Read OnTrac POS
Sales Tax HolidayCheck out the video for information on how to eliminate tax by category for National Sales Tax Holiday.1 min readRead OnTrac POS
End of Day ReconciliationThe End of Day Reconciliation process is three steps and begins on the point of sale. Step 1: Close Terminal on the Point of Sale At this point, you should login to ThriftTrac.com. Step 2: Select Point of Sale > Drawers. On this screen you will see all of your pending drawers for the day. In order […]1 min readRead ThriftTrac · Donations
Closing DonationsOnce a donation has been received change the donation status changed to closed in order for the information to be displayed on the dashboard.1 min readRead ThriftTrac · Admin Functions
ThriftTrac EmailsThis video provides an overview of the email functions available inside of ThriftTrac. There are 4 email templates available with ThriftTrac: thank you, day of reminder, donation scheduled, and missed drop off reminder. Each of these emails can be edited and customized with your thrift store's branding, email address, and email content. Step by Step […]1 min readRead OnTrac POS
Assembling OnTrac POS HardwareA how-to video on assembling the supporting hardware for OnTrac POS, including Heartland S300 setup to complete PAX integration with ThriftTrac.2 min readRead OnTrac POS
Printer Firmware UpdateThis video shows a crucial step in the process of setting up OnTrac to handle all of your thrift transactions. Once you setup your POS, make sure to update the printer's firmware to ensure all pieces of equipment function together properly. Step by Step Directions Download the mC-Print utility app from the Apple store or […]1 min readRead OnTrac POS
Point of Sale SetupThe above video shows how to connect all of the different pieces of equipment for one point of sale setup. Please refer here for an up to date list on the equipment recommended for one point of sale system. Related Content: Assembling OnTrac POS Hardware Connecting Credit Card Terminal to OnTrac1 min readRead ThriftTrac · Admin Functions
Adding & Removing Locations in ThriftTracWhen adding or removing locations associated with a profile, you will want to login to an Admin account within ThriftTrac. You will find the 'Locations' tab under 'Administration Tools.' The simplest way to add a new location to a user's profile follows. Have user log in (with previous location active) and then change location to […]1 min readRead