Troubleshooting
Card terminal, cash drawer, and PAX device issues — fixes for the most common OnTrac problems.
Articles
Troubleshooting
Deleting and Installing OnTracIf you need the most up-to-date version of OnTrac and you are not seeing the 'Update' option. You can delete the app and reinstall it. To delete the OnTrac app: 1. Open the settings app on the iPad. 2. Select General. 3. Select iPad Storage. 4. Select OnTrac. 5. Click on Delete App. Watch tutorial: https://vimeo.com/1033657004/033be984f3 […]Read articleCash drawer won't openIf your cash drawer won't open, here are several troubleshooting practices before contacting your support team. -Confirm the drawer is unlocked. -Restart the OnTrac app by double-tapping the home button then swiping up on the OnTrac app. -Confirm internet connectivity. Go to Settings > WiFi, then verify or establish connection to your network. -Hard-reset the […]1 min readRead articlePAX S300 is unresponsive to OnTrac commandIf your PAX S300 won't respond to OnTrac's command, you can validate their connection by following these steps: Capture the IP address from the PAX S300. Access the settings area by simultaneously pressing 1 and the blue F key, entering the passcode, then navigating the settings screens as follows: Down arrow for "Communication" Down arrow […]1 min readRead article