Cash drawer won't open

If your cash drawer won't open, here are several troubleshooting practices before contacting your support team.

• Confirm the drawer is unlocked.
• Restart the OnTrac app by double-tapping the home button then swiping up on the OnTrac app.
• Confirm internet connectivity. Go to Settings > WiFi, then verify or establish connection to your network.
• Hard-reset the iPad by simultaneously holding down the home button & the sleep/wake button for 5 seconds.
• Confirm that all cables are properly connected & your printer is powered on.
• Pull the till out of your cash drawer & perform a visual inspection of the cash drawer cavity. Address any obvious obstructions or damage to wheels, tracts, springs or internal components.
• Engage lock release lever on the bottom of cash drawer.

Related Articles:

• PAX S200 is unresponsive to OnTrac command (Note: this related link points to a "PAX S200" article that does not appear to exist on the current site — it is likely a stale link; the current equivalent article is "PAX S300 is unresponsive to OnTrac command".)